Translink Brisbane QLD

Hi there lets start with poor service of translink has anyone tried to call them lately well i have i waited on hold for over a hour just to make a complaint about there bus service only to find out the kept putting me on hold then when i got though the person on the other side was very rude asking me who do you think you are to complain about the service of bcc bus services i told her i was standing at mater hill waiting over a hour and half only to find out the bus went pass everyone was hailing the bus it didn’t bother to stop to pick up passengers this happens alot with the bus that come out of willawong depot in Brisbane then the lady at translink went to me for safety reason please don’t hail the bus it should stop for you well translink how does the bus stop when you say don’t hail the bus that I don’t get then she went on about how the council bus services is the world best come on there on time performance is like 88% but in there ads around town say there 99% on time performance .